Privacy Policy

Effective December 14, 2018

You have accessed this Privacy Policy ("Privacy Policy" or "Policy") through a link on one of the websites operated by New Vitality Canada Ltd. ("New Vitality"). This Privacy Policy is also in effect in regard to any offline communications with New Vitality involving the purchase of its products and services. By using any of the websites subject to this Privacy Policy, or by sharing any information with New Vitality when making offline purchases of its products and services, you signify that you have read, understand and agree to be bound by this Privacy Policy.

It is important for you to understand the information we collect about you during your visit to the websites and in your offline communications with New Vitality.

Changes to the Policy

New Vitality may change this Policy from time to time. If we make any changes to this Policy, we will notify you by changing the "Effective Date" date above and will post the revised policy here. As we may make changes at any time without notifying you, we suggest that you periodically consult this Privacy Policy. Your continued use of the websites after the changes are posted constitutes your agreement to the changes. If you do not agree to the changes, please discontinue your use of the websites and purchase of products from New Vitality.

Information Collection

We collect "personally identifiable information" about you when you provide information during purchases of goods and services from New Vitality, when you make requests of us, and when you register to receive materials. The categories of information collected in these instances may include your name, contact information, purchase and account history, and payment information.

In some instances, you can submit personally identifiable information about other people. For example, if you order a gift for shipment to someone else either on one of the websites or offline, you may need to provide the recipient's information to deliver the gift.

In addition to collecting such information online, we also collect it during non-online communications and interactions between you and New Vitality, including when you make inquiries or place orders by telephone, text, or by mail. When you call or text New Vitality, we automatically collect the telephone number you used to reach us.

We may also collect information about you when you visit New Vitality websites and place items in your shopping basket, but do not complete a purchase of such items. We may combine information concerning the items in your shopping basket with information you provide to us during purchases of goods and services from New Vitality or inquiries made by you, whether online, by telephone or text, or by mail.

When you submit your personally identifiable information, or allow it to be collected from you and combined in the ways described in this policy, you are giving your consent to the collection, use, and disclosure of your information as set forth in this Privacy Policy.

We may also obtain information from third parties, such as address verification services or providers of marketing data and databases, and may combine this information with other personal information we have collected. We use this information to improve our services and products, and to improve the effectiveness of marketing efforts undertaken by us or on our behalf.

We may also collect non-personally identifiable information about you concerning your use of the websites, such as information regarding which of our pages are most popular, your IP address, browser, city, time zone, referring URL, and operating system. This information may be used in aggregate form for internal business purposes, such as compiling statistics, customizing content, and designing our websites. This information may be collected using cookies, pixel tags, or similar technology.

We also use third-party service providers to serve ads on our behalf across the Internet. These third party service providers may collect anonymous information about your visits to our website, and your visits to other websites over time in order to more accurately target relevant advertisements. For example, if you view a product on our website, and then later navigate to a different website, you may be shown an advertisement for the product you had previously viewed. This type of behavioral advertising is common across the internet. To learn more about behavioral advertising, including the choices you have to opt-out of this type of advertising, click here.

Cookies

Cookies are a browser feature that assigns unique identification to your browser or mobile device. Cookies may be placed by New Vitality or by third parties when you visit our websites. Cookies are typically stored on the hard drive of your computer or mobile device and are used by our website to personalize your shopping experience and remember preferences from previous visits.

No Information Collection from Minors

Our websites are intended for adults. If you are under 18 years of age, please do not submit any personal information through our websites. If the parent or guardian of a minor believes that the minor has provided us with personally identifiable information, the parent or guardian of that minor should contact us at customercare@newvitality.com to have this information deleted from our files so that it is not in retrievable form. If we otherwise obtain information that we have personally identifiable information about a child under the age of 18 in retrievable form in our files, we will delete that information from our files so that it is not retrievable.

Use and Disclosure of Information

We may use the information provided by you, or collected from you, as described in this policy for any lawful business purpose, including, but not limited to, marketing to you by email, telephone, text , or mail, and the customization of our marketing messages to you.

We may share non-personally identifiable information with third parties including our service providers, affiliates, licensees and partners.

We may disclose personally identifiable information to third parties to enforce our policies, or to protect anyone's rights, property, or safety. Such information will be disclosed in accordance with applicable laws and regulations.

We may also share your personal information with the following:

Other websites owned by New Vitality and other companies in the New Vitality Corporate Family for business purposes such as to provide joint content and services (including but not limited to transactions and customer support), to help detect and prevent potentially illegal acts and violations of our policies, and to provide you with information about products and services available at these other websites.

Carefully selected vendors, business partners and other organizations whose products or services we think may interest you (our "Affiliates").

Service providers under contract who help with our business operations, including fulfilling orders, credit card processors, delivering packages, and providing promotional services and marketing. Our agreements with such parties shall include a requirement that they adhere to the terms of this privacy policy.

Law enforcement agencies, governmental officials or other third parties in response to a subpoena, court order or substantially similar legal procedure, or if we believe in good faith that the disclosure of information is necessary to prevent imminent physical harm or financial loss; to report suspected illegal activity; or to protect anyone's rights, property, or safety.

Other business entities and financing institutions of any kind, should we plan to merge with or be acquired by that business entity or in connection with a partial or total sale of assets, bankruptcy, or another corporate change. Should such a combination, sale, bankruptcy, or other such change occur, we will require to the fullest extent practicable that the recipients of any information follow this privacy policy with respect to your personal information.

Other third parties when you explicitly ask us or provide your consent to send your information to such third parties.

Links to Other Sites

Our site may contain links to other sites whose privacy practices may be different than ours. We do not have control over the information that is submitted to, or collected by, these third parties. You should consult the privacy policy of these other sites to learn how your privacy is protected.

Your Choices

You may opt out of receiving marketing emails or newsletters from New Vitality or its Affiliates by following the instructions in those emails. You may also opt out of receiving marketing emails or newsletters from New Vitality by contacting us at customercare@newvitality.com. If you wish to no longer receive emails from one of our Affiliates, you should contact that Affiliate. If you opt out, we may still send you non-promotional emails, such as emails about your purchases, account or our ongoing business relations.

You can access or make changes to your personally identifiable information that we collect online by logging into your account through the "Account Options" page. We use this procedure to better safeguard your information.

You can correct factual errors in information we may have collected offline, such as by telephone, by sending us a request. To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making corrections.

Our website is not configured to recognize a browser's "Do Not Track" setting, however, if you would like to opt-out of behavioral advertising, you may do so by clicking here.

New Vitality Canada Ltd.
28 Ventura Way
Thornhill, ON L4J 7T4